Call center

Standard Bank has the worst call center, I called to report a ********** activity that occurred on my business account and I waited on the line for an hour until my airtime finished. Fortunately they called me back, and after sorting that out I needed another matter sorted out and the agent transferred me to the relevant department and I also waited on the line for over an hour and the call got cut off by itself without getting any help. I'm seriously considering closing my account with them....super ****ed.