1 reviews | Active since Jun 2012
call center (credit card fruad)
<p>call waiting period and not getting out at an individual</p> <p> </p> <p>on the 02/01/2017 i decided to check my bank states on my banking app and noticed that a certian amount of money was remove for my credit card, decided to researched these companies that took money from my account and found out that they are **** companies. After finding this out tried call the standard bank call center to get this issued sorted but waited more than an hour and still nothing . today i tried again and i was still waiting for them to answer there phones. </p>
Good day Dane
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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Good day Dane
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Dane
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Dane
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Dane
Thank you once again for your posting.
I refer to our email correspondence with each other and our telephonic conversation and the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Dane
Thank you once again for your posting.
I refer to our email correspondence with each other and our telephonic conversation and the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Today on 30/01/2017 between 10:00 11:46
I called the call centre (***) to find out about the payment that needs to be done on my credit card but was told that i must call ********** this is after waiting on hold for about 10-15 mins, called the other call centre and also waited about 10-15 mins before i was answered and was informed that i need to call the fruad department( ********** ) which i did and waited in the line for about 50mins - 1hour and yet wasnt seen too, i dropped the call. all i wanted to know is if i must do my payment on my hacked credit card or not. Iam still waiting on the fruad department to came back to me about my hacked card and i have a refference number: ********** 1 that was given to me on the 19/01/2017.
Today on 30/01/2017 between 10:00 11:46
I called the call centre (***) to find out about the payment that needs to be done on my credit card but was told that i must call ********** this is after waiting on hold for about 10-15 mins, called the other call centre and also waited about 10-15 mins before i was answered and was informed that i need to call the fruad department( ********** ) which i did and waited in the line for about 50mins - 1hour and yet wasnt seen too, i dropped the call. all i wanted to know is if i must do my payment on my hacked credit card or not. Iam still waiting on the fruad department to came back to me about my hacked card and i have a refference number: ********** 1 that was given to me on the 19/01/2017.