Call Center and cancelling card issues

This review might be premature but I have spent the last 40 minutes trying to get hold of somebody to assist me in canceling the credit card...I have spent 3 x 14 minutes holding and then being put through to the department to assist me just for the line to go silent everytime...It is not my device as I have made calls and that works fine...this is unacceptable...this might not be the banks fault but I can not be wastiing my time like this. This is also not the first time I have tried to cancel this card,where I was rudely told to go to bank itself to cancel the card This card is not something I use at all and infact latest statement shows a balance where the bank in facts owes me as they continue to debit "fees"