Call Center

The customer service at standard bank home loans contact center is so terrible, if you call them you hold for more than 10 minutes, their excuse is (we are experiencing high call volumes). The question is why are they retrenching their staff if they are having high call volumes that they cannot manage with current staff complement. Please Standard Bank pull up your socks . The service that you are providing we can get it next door from the other banks. It is so frustrating not to be able to get through to you call center.