Hellopeter
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1 reviews | Active since Dec 2016

29 Dec 2016, 16:43

Call center

<p>Last week I called their call center, spent more than 10 mins on hold waiting for an agent. Called again today waited 30 minutes. No agent ever answered.</p> <p>Terrible service. Will never bank with them again</p>

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Replies (3)
Standard Bank
Standard Bank's reply30 Dec 2016, 10:50
Official

Good day Keith Minter

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply24 Jan 2017, 09:56
Official

Good day Keith Minter

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply08 Feb 2017, 14:45
Official

Dear Mr Minter

I refer to our telephonic conversation and confirm that the matter has been addressed.

Thanks,

Complaints Resolution Centre

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