CALL BACK UNSUCCESSFUL

I phoned STD Bank about a month ago to find out if I could get a readvance on my home loan all went well I was told to phone back when we had made the decision and we could move forward. I have tried phoning at least 10 time however unfortunately my phone does not work when you type in options and eventually it just says you need to phone back. I have sent NUMEROUS emails requesting someone to phone me back at least 20 and receive automated responses that say someone will call me back within 24 hours. I have tried phoning from my cell however have been cut off at least 3 times at least. My first email was sent on the 18 AUGUST and was asked for more information which was sent however up to now no one has bothered with phoning back. I have saved all the correspondence and at last count i have sent up to 30 emails regarding this. PATHETIC to say the least. I don't care how busy you are it is your job to look after your clients. Does it really take you a month to get back to a client. THE SERVICE IS DISGUSTING and I will be looking at moving my home loan else where.