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Nureya P

1 reviews | Active since Aug 2012

04 Feb 2023, 05:54

Call back

I have sent request many times for a consultant to contact me. Up until today no one did. You really have bad customer service. I have sent many emails to

0
Replies (7)
Standard Bank
Standard Bank's reply04 Feb 2023, 08:49
Official
Dear Nureya Pontac

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Kindly provide us more details on how we can assist you in order for us to ensure a speedy resolution. 

Kindest regards, Standard Bank Hello Peter Team *** 
NP
Nureya P's update04 Feb 2023, 15:27
Reviewer Update
Someone contacted me just to transfer me to another depar3. Spoke to a lady and she tells me to phone the insurance department on Monday. My ***en question is, why the *** do you have a call me back service if I as a customer requested a week ago to call me back, and just for the ***en people to tell me to call back. You have utterly discussing and *** service. I will be moving my ***en insurance to a different provider.
Standard Bank
Standard Bank's reply04 Feb 2023, 15:35
Official
Hello Nureya

Your issue has been brought to the attention of the insurance team, and we have asked that they get in touch.

Please wait for the team's call in the middle of Monday.

Regards, Standard Bank Hello Peter Team *** 
NP
Nureya P's update09 Feb 2023, 17:24
Reviewer Update
I am so ***en ****ed off. The whole ***en week I have been getting calls from people but cannot assist me. The ***en phone gets dropped all the time in my ear while I am still speaking. You have really ***en pathetic ***en service and your ***en staff is incompatant. I will be moving my ***en insurances where j can get proper assistance.
Standard Bank
Standard Bank's reply09 Feb 2023, 17:45
Official
Good day Nureya 

Apologies for the inconvenience.

We will follow up with our team and we will be in touch with further feedback.

Thank you

Regards, Standard Bank Hello Peter Team *** 
 







NP
Nureya P's update09 Feb 2023, 17:48
Reviewer Update
Everytime the same ***en responses, you will look into it and get back to me. You are just so pathetic like the incompatant staff.
Standard Bank
Standard Bank's reply10 Feb 2023, 07:33
Official
Dear Nureya

Kindly await a call from the staff from our team at 8am this morning. We have requested that your matter be urgently attended to. 

Regards, Standard Bank Hello Peter Team ***