Call Avoidance

I called into the call center this morning to confirm the date that my funds from my Notice account will be released and the consultant I spoke to refused to access my profile because she said that she is unable to check that information.

I asked her to go in and check my balance and that was the only time that she went in. After completing my verification questions she then gave me the dates when my money will be released.

When I asked for her name she told me to hold on and said that she will give me a call reference number. I listened to dead silence for about 3 minutes then I asked for her name again and she gave it to me.

This is very poor service, very disappointing to be treated this way from my Ban****

Reference Number: ********** 795 Name: Dzunisani Date: 16/08/2017 Time: 11:40am