DB
Dawie B
1 reviews | Active since Mar 2021
02 Sept 2025, 13:23
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Good day, would anyone please be so kind as to change my debit order banking details? I have spoken to numerous representatives, sent numerous emails with confirmation of my new banking details. Every month its the same story. Still didn't change my details. So my credit score looks bad because of a bank that cannot even change my details. Every month I have to phone and request an immediate debit order.
This is pathetic. I am the one that gets punished for your incompetence.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
02 Sept 2025, 14:08Dear Dawie,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply02 Sept 2025, 14:08
Official
Dear Dawie,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
DB
Dawie B's updateReviewer Update
02 Oct 2025, 16:02Good afternoon. I would please like to thank Emma Matthews for her excellent feedback and assistance. She has resolved my queries and gave me feedback every single day.
Emma please keep up the great service and once again thank you so much for all your help.
Emma please keep up the great service and once again thank you so much for all your help.
DB
Dawie B's update02 Oct 2025, 16:02
Reviewer Update
Good afternoon. I would please like to thank Emma Matthews for her excellent feedback and assistance. She has resolved my queries and gave me feedback every single day.
Emma please keep up the great service and once again thank you so much for all your help.
Emma please keep up the great service and once again thank you so much for all your help.
Standard Bank's replyOfficial
03 Oct 2025, 06:54Dear Dawie
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Oct 2025, 06:54
Official
Dear Dawie
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***