BYE Standard Banl I'm done

I have given up to this company. I don't think I deserve the level of frustration that I am now getting. My prestige account I requested it to be closed when the balance on zero balance. The private banker never contacted me I can't count the number of times I went to the branch in Montague gardens. 2 I went to Centre point branch to make a card for MYMO and I requested to speak to a manager Bradley Kensley who never called me when I was told he was going to call me and he promised to call me. The useless lady there instead of making a card for MYMO she gives me a card for Prestige account. The same account I'm explaining to her that I have a problem with. I go back there AGAIN as I cannot pay over the counter, she removed Prestige and told me it's going to work. ITS NOT DAMN WORKING. BYE Standard bank