NN
Nico N

1 reviews | Active since Apr 2023

21 Apr 2023, 13:03

****** By The Bank

On the 3rd of March 2023 I was at Standard Bank in Northmead Square Benoni, to make transactions, I asked to withdraw inside the lady helping me(Lerato) said it would charge me too much better if I do it outside with with the other money I had to deposit, the money was deposited into an incorrect account and not where I wanted it to be transfered. The matter has since been under investigation without them giving me any feedback, a sum of R9000 is the one that is in question, that money was not paid into the correct account, on top of that the collegue didnt give me the chance to do the transaction by myself at the atm,she insisted on doing everything

0
Replies (2)
Standard Bank
Standard Bank's reply21 Apr 2023, 13:07
Official
Dear Nico 

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***
Standard Bank
Standard Bank's reply25 Apr 2023, 14:32
Official
Dear Nico

We hope you are  well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience. 

In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance. 

Kindest regards
Standard Bank Social Media Team