SM
Sam M
1 reviews | Active since Sept 2011
05 Jun 2023, 15:27
****** by Standard Bank money Instant Money
Instant Money *****. My wife deposited R200 for me but the sms from standard bank provided a number *120*212# to trick customers into opening some **** wallets at a cost. After opening this **** wallet you will not get all your money because some of it will be deducted to pay for the wallet that you do not need.
Additionally, they confuse customers with the voucher number which contains funny characters to make you feel the need to use the *120*212# which is a trapped to empty your pocket.
I am very angry with Standard Bank for taking my last R200
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
05 Jun 2023, 15:38Dear Sam
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jun 2023, 15:38
Official
Dear Sam
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Jun 2023, 09:58Dear Sam
We hope you are well.
We have made an attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you are well.
We have made an attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
Standard Bank's reply07 Jun 2023, 09:58
Official
Dear Sam
We hope you are well.
We have made an attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
We hope you are well.
We have made an attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards
Standard Bank Social Media Team
SM
Sam M's updateReviewer Update
07 Jun 2023, 14:35I tried answering the phone but it was dropped from your side while I was answering. To which email address did you reach out to me?
I am available now if you are really interested in resolving this matter.
I am available now if you are really interested in resolving this matter.
SM
Sam M's update07 Jun 2023, 14:35
Reviewer Update
I tried answering the phone but it was dropped from your side while I was answering. To which email address did you reach out to me?
I am available now if you are really interested in resolving this matter.
I am available now if you are really interested in resolving this matter.
Standard Bank's replyOfficial
07 Jun 2023, 15:02Hello Sam
Thank you for getting back to us, we have requested our team to look into this matter and provide feedback.
Please be on the look out for a call from our team.
Thank you for getting back to us, we have requested our team to look into this matter and provide feedback.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply07 Jun 2023, 15:02
Official
Hello Sam
Thank you for getting back to us, we have requested our team to look into this matter and provide feedback.
Please be on the look out for a call from our team.
Thank you for getting back to us, we have requested our team to look into this matter and provide feedback.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team