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Gladys M

1 reviews | Active since Jun 2019

26 May 2023, 13:42

***** by Standard bank

I opened a student achiever account +-2010 and Standard bank decided to upgrade the account without my knowledge. I stopped using the account more than 5 years ago. It has been dormant for more than 5 years and standard bank says I owe them +R7000 in bank fees. They needed my instruction to close the account but did not need my permission to upgrade my account. An upgrade that I did not authorise, an upgrade that has financial implications. Now they are telling me I need to go to a branch in order to close the account.

0
Replies (9)
Standard Bank
Standard Bank's reply26 May 2023, 13:48
Official
Dear Gladys Masenya

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you. 

Kindest regards, Standard Bank Hello Peter Team *** 
GM
Gladys M's update29 May 2023, 14:13
Reviewer Update
Good Day,

I'm still waiting...
Standard Bank
Standard Bank's reply29 May 2023, 14:26
Official
Good Day Gladys

Rest assured our team is working around the clock to ensure that your query gets resolved.

The team will be in contact with you.

Warm Regards 
Standard Bank Hello Peter Team
*** 
GM
Gladys M's update31 May 2023, 13:24
Reviewer Update
6 days(4 business days) later and no care at all, kwenzakalani?
Standard Bank
Standard Bank's reply31 May 2023, 13:46
Official
Hello Gladys

Thank you for getting back to us, we apologize for the delay we have requested feedback from our accounts department and will provide the outcome shortly. 

Warm Regards 
Standard Bank Hello Peter Team
*** 
GM
Gladys M's update01 Jun 2023, 14:18
Reviewer Update
Should I give you 7 more days again to solve this matter? Should we start all over again, the ones you have taken to give me the generic statement "We are investigating" is not enough?
Standard Bank
Standard Bank's reply01 Jun 2023, 14:47
Official
Good day Gladys 

We sincerely apologize for the inconvenience.

We will follow up with our team and we will be in touch.

Warm Regards 
Standard Bank Hello Peter Team
*** 






GM
Gladys M's update09 Jun 2023, 13:54
Reviewer Update
Good Day,

I was promised a paid up letter on the 6th-06-2023 and today it is the 09th-06-2023.

Kwenzakalani bafethu?
GM
Gladys M's update13 Jun 2023, 10:50
Reviewer Update
Good Day,

Okay, thank you for resolving the matter. I have received my paid up letter.

Regards