Buying Electricity on Banking App together with NO customer service

<p>To whom it may concern,</p> <p>I bought R600 worth of electricity via the Standard Bank Mobile app on Fri 26 Aug 2016. There was no problem taking the money from my account, BUT I am still waiting for the sms with the pin code to come through. I have tried several times on Monday 29 Aug 2016 to rectify this. The problem I am having is that on the customer care line no one can help me. I only get put through to the "Auto-Serve" department. I’m sure they will be able to help me but NO ONE answers the phone. I have tried on 6 separate occasions from 29-31Aug to get through to this alleged department with no luck whatsoever. So this means I DONT have electricity which I paid for and it’s costing me money by wasting airtime to get Standard bank to rectify their error. This is unacceptable!!!!! I have even tried to follow proper procedure to log a query/complaint on Standard Bank's website, but after 3 days I still haven’t heard back from anyone. I am seriously considering moving to another bank seeing customer service is not high priority for Standard Bank.</p> <p> </p>