Business private banking is a joke.
My company has private business banking, and i requested to change the number that the OTP gets sent to. Seems like step one was done, as when i log in, it says the OTP has been disabled, and i need to enter details.
But as soon as I enter the details, it states it does not meet the number they have on the sysyem. If i wanted the number to remain the same as the system, then there was no reason to change it.
I already had the emails sent out to change it, with confirmation emails being sent out from the Owner of the company, aswell as a phone call between the owner and our private banker to change it.
For the whole day today, i was unable to log in to the bank, as it needs an OTP that i can not add, with any of the information. Sent the issue to our private banker, with no reply. Called them several times, with no answer.
This is unacceptable as a private banking experience.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards S. MartinComplaint Resolution Centre
*** *** (fax)
***