************ business practice from Standard Bank Vehicle Finance!!! Pathetic!!

************ business practice from Standard Bank Vehicle Finance!!! My vehicle & asset finance statement for the month of April 2024 had a negative(-) balance carried forward and yet they proceeded to debit my account at the beginning of the month. I called on the 2nd of April to have my money refunded to my account and they logged a call for that. That call was closed without refunding my account nor anyone updating me on my request. I had to call them again to request updates only to be advised that they'll have to log another call. That was on the 11th of April. Today is the 19th, my account is yet to be refunded and no one has cared to share any update with me. No communication whatsoever! Two of their agents confirmed that their system reflects my vehicle finance account having been closed on 08/03/2024. They couldn't answer how then my account was debited in April. Talk about ************, sneaky business practice!!! Not only have their ************ business practice inconvenienced me, I have to be the one seeking updates. It is annoying and frustrating. I'll definitely be advising anyone who cares to take my advice to steer clear of Standard Bank Vehicle Finance, or even Standard Bank as an organisation.