MS
Marthinus S

1 reviews | Active since Jan 2015

25 Sept 2025, 23:41

BUSINESS OWNERS - please take note

Business owners, please read below before considering Standard Bank for your business banking requirements.

Standard Bank "upgraded" their business online banking platform which worked very well for years, to the point that I have been unable to add a new beneficiary ... since 01 August 2025 ... one of the fundamental aspects of online banking.

During these EIGHT WEEKS, I have received numerous reference numbers. Some not rep**** to and those that were rep**** to, each gave different things to "try" but no resolve.

After EIGHT WEEKS of spending frustration hours on calls and mails and getting nowhere it appears that Standard Bank's business online banking platform is in such a dysfunctional state that no-one knows how to correct it.

There are many other banks that take business banking seriously and has competent IT teams, choose wisely.

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Replies (2)
Standard Bank
Standard Bank's reply26 Sept 2025, 10:28
Official
Good day Marthinus, 

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply27 Sept 2025, 09:45
Official
Good day Marthinus,

Excellent customer service is our priority, and we are happy that we met that mark! 

Thank you for leaving an amazing review. It means the world to us and to our entire team! 

We look forward to serving you again soon!

Kind regards
Standard Bank Hello Peter Team
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