Business owners beware! Poor bankers and no access to account for weeks!

I received the worst service from Standard bank business bankers. For almost a month now I have had no access to my business account due to some kind of technical issue. The only way to reach the banker is via email and they take weeks to respond and only respond after escalating it to Poppy. If you are considering STD bank for personal or business, be prepared to receive service equivalent to that of home affairs. The bankers do not answer phone calls, emails and the call centre cannot help you with most requests--only the banker can. The bankers also do not let you know when the FICA expires so you will randomly receive threats that the account will close and the FICA is expired. It is now weeks later, month end, I need to make payments and I still have no access to my online banking. I am now considering going to the ombudsman to get this resolved as it seems hopeless with STD bank. The other issue I have is that the business credit card stops working if you transfer money INTO it over public holidays or weekends, meaning if you transfer into that account on the weekend, you cannot use the card or the account at all for 4 days thereafter. Every transaction just reflects as declined. After reporting this technical issue, the call centre reassured me that this is "normal". In addition to this, the credit card balance is never accurate and neither are the statements--they do not even show the transactions and they are incomplete. It is so ridiculous and unbelievable that a bank could operate like this and get away with it.

Another issue I had is being unable to verify ownership of my ucount account because the address was not the same as the one on my STD account. This was another mission to sort out due to their systems not talking to each other. Overall it has been one issue after the next and I have reached my wits end now.