BUSINESS ONLINE CONSULTANT INCONSISTENT - LEBO KATAKA WILL NOT walk the extra mile for ANY customer!

If you want to get your blood pressure going, contact Standard Bank Business online and speak to Lebo Kataka ***). I have been struggling to get my token authorised for almost 2 months. On 26 November 2020 a consultant assisted to get my token authorised by our ex-Director who has immigrated to the UK. The only probem we were experiencing was that her UK cellphone number is incorrect on their system BUT it only requires a 7 at the end. She was happy to take the correct number (the entire number was correct except for the 7 at the end), she called our ex-Director, done the necessary authentication and assisted in getting my token authorised. Today I need to reset my "reset key". Spoke to Lebo Kataka, who utterly refuses to call for authentication using the number (same number as previously) except for the 7 left out at the end. He has a bad attitude, didnt want to give me a chance to speak. I had to constantly ask him to give me a chance to speak. I am so sick and tired of inconsistency and where are peoples "customer skills". He clearly does not WANT to try walking the extra mile for ANY customer, afterall he still has questions he asks the person who gives the authorisation right? No not HIM - will not do anything more for anybody else. Don't know why he is put in that job if his customers do not come first. - BAD BAD EXPERIENCE!! Thank goodness my personal accounts are NOT with Standard Bank!!