Business Customer

We have a business account with Standard Bank since 2006. We never need any service as we run our business solidly. Attached to the business account is a property that we own as a company. On this property we have an access bond which we use when we need extra funds as our clients pay us between 45 and 75 days. We had not accesses this bond facility for over a year and when we tried to access we were told the access facility had been cancelled as we did not Fica the account. We never received notification on Fica and the bank could not show us proof they had sent us this notification. We then had to re-apply for the access bond and completed all the forms duly. After contacting Yandisa on a weekly basis we were told he does not deal with home loans and we need to speak to them directly. Contacted homeloans who told us they never received the documents and we need to re-apply. This is now 6 weeks later.I cannot complain to anyone as there is no one in charge and I am dealing with call centres. This is so frustrating and is not the service a business should receive from a bank.