Business consultant not found and no communication from the bank

So disappointed with the service that I am currently receiving from standard bank.. made phone call and ended up sending email regarding the business account that we have .. it’s over a month now and I have not yet received any communication whatsoever . Does one need to close their account in order to get the service. We do understand the circumstance that we are currently face with but all I am asking is that someone please keep the customer informed..