Business banking turns Business into a joke.

I am very upset by the pathetic business account we have opened. This account has not once served us in a way that has even remotely matched a normal account not to mention a business account. We have been paying absurd banking fees and get nothing for it in return. We can not send cash, buy airtime or do any immediate payments. We can not even draw cash from an ATM machine, we have not even been able to use our ucount points.

The app is NOT user friendly. It is infact the WORST banking app I have ever had the displeasure of interacting with. I had expected a hell of a lot more from standard bank but I am disappointed and actually disgusted by the service we have received from as early on as opening the account. Even our previous complaints regarding the uselessness of the app and account have been wasted complaints. As no satisfaction or resolution has been found.

I am not happy as the incompetence has not only inconvenienced our business, our employees, the merchants we work with and our clients, it has costed us money and damage to our reputation. It is clear that our small business means nothing to Standard Bank and so we will find a bank that is reliable, can deliver the service we need and cares about the little guys. A bank that values customer service and actually delivers the services the clients pay for.