GR
Gary R
1 reviews | Active since Oct 2013
22 Jun 2023, 14:06
Business Banking ***Number Ineffective and Non-responsive
Standard Bank business banking call line provided to me as ***is completely non-responsive. I have been trying to gain assistance on this number for 2 days and there is no queue time prompt, no call you back option just an empty repetitive "your call is important to us" automated jingle. How can your ***call line be so accessible but unwilling (unauthorized) to assist with business banking and your business banking support be so poor? I would love a call back on *** or at least a response to email sent to *** 2 days ago to assist me with my requirements.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
22 Jun 2023, 14:13Hi Gary
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply22 Jun 2023, 14:13
Official
Hi Gary
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's replyOfficial
22 Jun 2023, 15:47Hi Gary
Please provide us with your business account number. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Please provide us with your business account number. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jun 2023, 15:47
Official
Hi Gary
Please provide us with your business account number. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Please provide us with your business account number. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
GR
Gary R's updateReviewer Update
23 Jun 2023, 14:02It is market link business account number ***2; Money Market account number ***; Home Loan Account number ***. I need 12 month statements for all accounts covering 1 March 2021 - 28 Feb 2022 and 1 March 2022 - 28 Feb 2023 for auditing purposes. It can be emailed to ***.
GR
Gary R's update23 Jun 2023, 14:02
Reviewer Update
It is market link business account number ***2; Money Market account number ***; Home Loan Account number ***. I need 12 month statements for all accounts covering 1 March 2021 - 28 Feb 2022 and 1 March 2022 - 28 Feb 2023 for auditing purposes. It can be emailed to ***.
Standard Bank's replyOfficial
23 Jun 2023, 14:11Hi Gary
Thank you for the details. We follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jun 2023, 14:11
Official
Hi Gary
Thank you for the details. We follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details. We follow up and get back to you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Jun 2023, 14:54Hi Gary
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply26 Jun 2023, 14:54
Official
Hi Gary
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team***