IS
Ingo S
1 reviews | Active since Jan 2014
30 Jun 2015, 15:32
Business Banking / no response / no answer
since 3 days I try to get in contact with someone who is able to help me regarding an offs**** payment. I phoned the number *** exactly 9 times, holding the phone for a maximum of 16 minutes. NO ANSWER! Sending a secure message via online banking receiving NO ANSWER! I truly think that this is not acceptable as you as Standard Bank doesn't have a problem to charge me with banking costs at exactly the day you need and like to. How should I be possible to continue with my (small) business? I am just looking for a bank that is able to help me when I am in need for help. STANDARD BANK - MOVING (YOU) FORWARD??? I don't think so!!!
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Standard Bank's replyOfficial
01 Jul 2015, 08:42Hello IngoS69,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply01 Jul 2015, 08:42
Official
Hello IngoS69,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***