Business Banking Nightmare

What a horrible banking experience with Onleine Business banking and app. Was moved over to this app and wasn't worked since. i can't load, beneficiaries make normal or immediate payments, my beneficiaries from previous app are all gone. The technical support is so pathetic when calling, everyone just transfers you from one *********** person to the next and repeat all over again. At the same time they expect me to move my entire business portfolio fully to them but they can' get simple basics right. Whats the point???