Business Banking? More like lets forget you exist and make life difficult

<p>Honestly the worst banking experience. Worst is I am paying R200 a month for this. It is like paying for someone to take a **** on you.</p> <p>1. Here is the context. I was moving overseas and I called the call centre to change my OTP to my email and inform them that I will need international access. She apparently did it but HUNG UP on me. So I assumed it was done.</p> <p> </p> <p>I arrive in a new country and I can't access my account via web portal AT ALL. Luckily I didn't change my phone as the app still has access.</p> <p> </p> <p>2. I email them 4th of Dec to explain the situation and asking for access:</p> <p> </p> <p>"</p> <p>Hi there,</p> <p> <br />So I can't access my account at ALL even though I called your dam call centre before I left.<br /> <br />I want you to close my account and send the money to my FNB account.<br /> <br />As a business client I am highly disappointed in your service.?<br />I don't even know WHO my business banker is or what number to contact them on as no one ever answers the fourways branch or your call centre."</p> <p> </p> <p>You pay for a BUSINESS BANKER yet they don't exist. They are like Imaginary SMURFS. </p> <p> </p> <p>3. Reply came DEC 30th - 26 DAYS LATER. 26. </p> <p> </p> <p>Good day Phumulani</p> <p>I trust my email finds you well.</p> <p>With regards to the email below , please note client advised that he cannot access his account at all. I am not too sure if the client is out of the country as what I have read on his email is that he can’t access his account at all even though he called the call centre before he left.</p> <p>This was forwarded to our ***** Department as well but the card is not blocked. I think the card needs to be activated in order for him to use out of the country if he is not in South Africa.</p> <p>Kindly assist our client with regards to his query below. I have included the client on the email as well.</p> <p>We trust that the above information is in order. Please do not hesitate to contact us, should you require further assistance.</p> <p>Regards <br /> <br />Rashaad Vally <br />Biz Direct Response Centre, Business Banking</p> <p> </p> <p>4. Honestly go anywhere else. Will never ever do business with SB again.</p>