MK
Mark Kirk-Cohen
1 reviews | Active since Jun 2014
21 Dec 2022, 12:16
Business Banking inefficiency.
Business online. Two factor authentication not working. Call centre took first 15 min then I dropped the call. Second call was more than 10 min to answer. Problem reported is that two factor authentication not working. Informed them that yes, it was working before. Then five questions to verify. Informed agent that this is not going to work because it didn't work before when wanted to cancel a Mastercard. Sure enough it did not work. Now my company sits and ca't make payments because of the Standard Bank systems.
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Standard Bank's replyOfficial
21 Dec 2022, 12:31Good day Mark
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Dec 2022, 12:31
Official
Good day Mark
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for feedback from our team.
Kindest regards
Standard Bank Hello Peter Team
***