JT
Joseph T

1 reviews | Active since Apr 2019

16 May 2019, 13:06

Business banking atrocious "no service" ,

Standard bank ,Business Banking customer service , Banker, do not return calls, my emails,and fail miserably , over the last 5 years I noted a steady decline , of their previous good / fair service,

My branch closed down, i drove 6 km to ****arney , the Enquiries desk tells me they, cannot help , they give me the Banker INCORRECT EMAIL!! and phone number , I call numerous times ,no answer , I leave answering machine messages 3 times , no response or called back, I call the Banking customer service,,on the cell for 20 minutes , Benita says ,she cant help ,as i was busy ( remember this is a business ) she tells me she will email me the reference of the call, 48 hrs later, no email, no reference > if you are a business SERIOUSLY do yourself a favor ,, think 10 times before making a decision and open any accts at standard bank>

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Replies (2)
Standard Bank
Standard Bank's reply16 May 2019, 15:58
Official
Hi Joseph

Thanks for posting a comment.

We will get one of the bankers to contact you as soon as possible. 

Regards,

Complaint resolution centre
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Standard Bank
Standard Bank's reply22 May 2019, 08:42
Official
Dear Joseph Tauby 

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter is being attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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