DH
Debbie H

1 reviews | Active since Oct 2010

02 Mar 2017, 12:43

BUSINESS BANKER?? WHAT A JOKE

<p>What is the point of having a business banker who does not return calls, does not answer emails despite being marked urgent. What is the point of the business banker assistant who does not answer calls, who does anwer emails?? One week of desperately trying to get something organised that can only be done with the help of our business banker and he simply igonores us, our emails, our messages, our request for assitance <span style="text-decoration: underline;"> What is the point of having a bank that is NOT THERE FOR YOU WHEN YOU NEED THEM. </span></p>

0
Replies (2)
Standard Bank
Standard Bank's reply02 Mar 2017, 14:29
Official

Good day

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide look into the matter and put a fix into it.

Best regards


Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply03 Mar 2017, 13:29
Official

Dear Debbie

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***