Business Banker - poor service

I moved my business account to Standard Bank in September 2024 Ms Mashudu (email address ***) was assigned my account and drove through about 2hrs to get me to sign all the documents which I refused to do till I had read through them. Once signed I emailed them back to her. I have tried to buy an additional property through my company name I asked for the documents needed and sent them through but it seems every time I send the documents, she sent me a list with a few more, or told me those are older than 3 mnths (cause she takes so long to reply at times) and I must send more. She often takes her time in responding to emails. I did ask for an explanation of some of the documents requested, but was not given a proper description or explanation. When it can to end of financial year she insisted in getting the latest financials which cost me more money to get from the book keeper and prolonged the application etc. If everything was processed between Sep 2024 and Feb 2025 this would not have been necessary. 15 December 2024 I asked if she had signed me up for Ucounts and she said she had not yet, but would do so immediately . I did not receive a card nor a Ucounts statement so I followed up with her on 5 May. I almost instantly received an email saying I was now registered for Ucounts., almost 5 months after I first requested it. So I missed out on 5mnths worth of point. Not even an apology form her. Today is 20 May and I still have not received my Ucounts card, so can not login or register it. I did sent an email to Joshua Madondela who is apparently her superior on 12 May but have had no feedback on the situation. I would appreciate if I could get a Business Banker that could assist me properly. I will supply my bank account number to a Standard Bank Business Banker once they contact me.