JS
Johan S
1 reviews | Active since Dec 2009
26 Aug 2025, 11:26
Business Banker not following Instruction, causing delays, fees racking and legal costs
Business banker (Anna Maphetu) has avoided actioning an account closer instruction for nearly 6 weeks, pending their commitment to calculate and reverse fees on the dormant current account. No responses to our follow-up enails. Yet, the account keeps racking fees and running into the overdraft. Fees have been settled, but Standard Bank's Attorneys have now sent us a notice of account handover. Please refund the fees and close the account as initially agreed. Please escalate to the manager, Matome Ngwana.
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Standard Bank's replyOfficial
26 Aug 2025, 11:30Dear Johan,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Aug 2025, 11:30
Official
Dear Johan,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***