Business and relationship mishap at standard bank

The business and relationship banking teams seem to be an added benefit service for business and professional customers but the truth is it is merely a marketing ploy. The team member assigned to you has a team of assistants that do not know the banking processes to help effectively and the team member actually assigned doesn't answer their emails even after followup emails are sent and weeks have passed.

I truly hope that standard bank is able to rectify this issue as they used to be one of the top banking institutions for businesses but if what I've experienced is the new standard, then they are seriously lacking