Business account unusable

I received SMS's saying I must FICA my business account. This I did on 21/04/15 at the branch in Festival Mall. I unfortunately did not take the name of the lady that helped me. She assured me that everything is now fine. Two weeks ago my problems started. I could not do any Internet transactions to or from this account. I contacted my business manager (Elise Spies). She called me to say that this is a rare occurrence, it is a setting on the internet banking which must be corrected. She did this for me and I could transact. Since then, it has happened often. I contact Elise, she \resets"something and then I can work again. However"