business account query no response even after 2 months.

I have a business banking account. I paid money to different bank account . The account number of beneficiary is correct but the bank I used is wrong one. So the money is not reflected In beneficiary account and the money is deducted from my account. I sent an email to standard bank business manager but it's been more than a month and I dont have any response yet. It's really been frustrating .

i raised An incident about this last week and you guys are just saying that you sent an email but i did not receive any email or call. This is been frustrating that am raising an incident and you guys are just closing it without any response. please call me on ***