Business account overdraft fell of

So to our shock our business account overdraft just fell of last week without an email or call letting us know that it will happen or any reason why it happened. So now all our debit orders has bounces and we get charged for every bounced transaction, not to mention the damage done to our credit record. We have heard nothing from Florry that is suppose to be our account manager and this has still not been rectified even after phoning Themba the head of business. We are extremely dissatisfied with how this matter is being handled, and the impact it has on our business. What makes this worse is apparently Florry has been responsible for another company just losing their overdraft for no apparent reason. She should be fired for grows incompetence! I cant believe you let a person like Florry handle business accounts. She just does not care about what happens to the clients business. We have been long time clients of Standard Bank but this is unacceptable, we are really considering moving all our account away from you as we cant trust you any more.