Business account holders

For an established bank, the service is extremely poor. I have a Business account with them and it is utterly disgusting that all the banks doesn't have a business banking sector inside... We have a business to run we don't have time to sit in long queues. OH and before you start recommending your portal and or call centre that is just as pathetic. I called my banker last week and the line kept on cutting, I finally left a message for him with another consultant and I was assured he will call me back. Up and till today I have never received a call from STD BANK