PS
PragasenSoobramoney S

1 reviews | Active since Jun 2013

16 Nov 2017, 14:45

Business account closed but still charging R235.00 a month

I was with Standard bank for 30 years,still there for now.Jessica Moodley was trying to retain this account for 2 months as of today's date.I closed my business account as agreed by Kalida Singh and Deshen Pillay via an electronic mail,as I had 3 spinal fusions and 2 total hip replacements and I could not go in personally.I sent the mail in good faith it will be done.I called Deshen the next day and was told it has been done and there were no bank fees attached to the account when it was closed. I asked him again are you sure,and his response was the system does not require you to pay any fees as the account is closed.The agreement was mutual between Deshen and mysel****alida was off sick or on leave at the time).I went back to hospital on the on the 06/11/2017 and was discharged on the 10/11/2017.On my return I needed to pay a doctor via an EFT ,only to be shocked to see a negative balance of R235.00 on my business account.So I called the prestige inbound call centre to find out what's happening with my business account,only to be told it's still active.I called them several times ,can give you all the names,each time they tell me they will e mail business banking and they will call me and sort out.No one has called for the past 4 days.I called the branch manager on his cell on the 14/11/2017 @19h30 and he said he will sort out first thing tomorrow,still waiting.Well I guess I need to mail Ben Kruger,Sim Tshabala and Joop Dekker to sort out this issue.Trust you in me Ben Kruger does respond/get back to me via mail."How you think I got the personal cell number for the bank manager of Umhlanga Ridge".He took my call at 19h30 but failed to deliver. Now really people must I really send out a fire brigade to put off a match stick.(I will e mail Ben Kruger,Sim Tshabala and Joop Dekker )Trust you in me Joop will mail me at 5am like the last time.I am also on a bundle option for my personal cheque account which I pay R190.00 and "poor"Jessica Moodley is trying to retain this account at the best of he ability,but someone's not helping.For 6 months you people even charged me a Diners card service fee which was supposed to be part of the bundle,but thanks for the reimbur*****t.What about the other million out there who don't know,how much are you really *****ing.KPMG is coming shortly fellow colleagues.To all you out there who have a prestige account and on a bundle package and in possession of a Diners card DO NOT PAY A DINERS CARD FEE its included in the package.One last thing Blue Bean is now off the market ,transfer all debit or credit balances to only one Standard Bank credit account and save the R55.00 additional service fee. Sorry Jessica Moodley ,you know I never ever logged anything on this website about Standard Bank before as we solved issues/concerns mutually,but this time with the business account threw me off the rail. Best regards Jessica and thanks for all your help you have given me knowing you,unfortunately I will be closing my personal account as well.(As I promised I will leave some monies in the account,just in case the account attracts any service fees,buy Chocolates with the balance). Warm wishes once more ,and you are worth more than an asset to Standard Bank.

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Replies (4)
Standard Bank
Standard Bank's reply16 Nov 2017, 15:51
Official

Dear Pragasen

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply17 Nov 2017, 14:18
Official

Dear PragasenSoobramoney

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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PS
PragasenSoobramoney S's update18 Nov 2017, 10:42
Reviewer Update
Firstly many thanks Mr Petersen for your human intervention.I did leave several calls with the prestige line to e mail business banking but no one had the decency to return calls.I then call Business banking,and was referred back to the branch.The branch knows Very well I had 3 spine operations and both hips replaced.Why should I use this platform to voice my concerns/issues at hand.Surley you have personal on the right pay scale to sort out these issues.Its rather sad that I had to mail Ben Kruger(CEO)Sim Tshabala and Joop Dekker to resolve this minor issue.Just my opinion Surley there should be a documented processes in place to resolve these issues.(Just a little thought for advice). To be a Service Manager for ********We had to be interviewed by an industrial Psychologist to keep our titles/jobs/posts every year,let alone the exams we had to write. If found *********** in one's job function we had to be demoted or resign.Before we retired for the day we had to return every phone call or message,no matter how long it took.(This is the level of Service we provided,because what sells the next vehicle,not the salesman but the Service rendered).Many thanks and assuring you of my best attention at all times.It took me lots of expensive time to probe into this matter and have resolved. Time is money.(If Bill Gates drops a $200 note he won't turn or try and pick it up ,because Within that 2 minutes he can make $2 00000).It just I hand the time for this lengthy mail because I am bed bound for now.Once more Many thanks Mr Petersen and well wishes to you. Ps Even called the bank manager at 19h30pm on the 14/11/2017 on his cell to resolve the issue at hand,but he failed to deliver.Obviously Ben Kruger the (CEO)of standard bank told the manager to give me his cell number.Even with calling him at that hour he could not deliver,what's the point having his cell number anyway. Best regards Mr Petersen.
Standard Bank
Standard Bank's reply18 Nov 2017, 20:05
Official

Thank you for your posting.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience with Clint Petersen.

Kind regards

Clint Chetty

Complaint Resolution Centre

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