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victoria M

1 reviews | Active since Jan 2016

27 Jun 2018, 15:06

Busi Mgaga bad attitude and ill mannered!

27/06/2018 approx. 12h15 called the bank for a Home Loan issue and spoke to a Busi Mgaga. I have NEVER come across a consultant as rude, bad attitude, unwilling to listen and defiant as this lady. It was an unpleasant experience where we bickered throughout the call. On requesting that she forwards my call to her supervisor so I can complain, my call was put on hold from 12:24 - 12:34 (10min) until I decided to drop as I long realised this was a dead end.

I would like Standard Bank to review the call as you advise calls are recorded. I would like some training on her side on how to deal with customers. I would like an apology from her on her behaviour and conduct. What distasteful behaviour.

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Replies (3)
Standard Bank
Standard Bank's reply27 Jun 2018, 16:31
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply03 Jul 2018, 11:19
Official

Dear victoria

Thank you for posting your comments.

Emails was sent to you requesting further details.

Awaiting your response.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply05 Jul 2018, 09:37
Official

Dear victoria

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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