Burst water pipe in the roof. Bank not interested

I called the Bank Insurance to report the incident at 16h25. At 16h47 I got a call from a plumber in Midrand who could only come out the next day. This I found unacceptable. <br> I took up the matter with the Bank this morning and after three calls to the call centre I could not get through to a supervisor. His name is Gordon. <br> I also called Rita Chamberlain to no avail.This was at 09h34. Still waiting.<br> <br> I then wrote Stephen Raseobi at 10h03. After 2 hours there was no response.<br> I appointed my own plumber, Sharepoints Projects *** Paul. He understands both customer service and emergency. <br> He got out to me before the Bank could. <br> Some Standard Bankers can learn from Paul. <br> Gordon<br> Ronel <br> Rita <br> Stephen <br> <br>