Burst Pipe in or wall without water for 5 days

Reported a burst pipe in wall to home owners' insurance, Standard Bank on 13 August 2015, plumber was sent out on Friday to assess, we had to turn our water off to prevent my house from flooding. Phoned Standard Bank Insurance this morning, spoke to Marsha, explain the problem, she transfers me to Patience at home assist, I explain the problem, she transfers me to Nomsa at claims, I explain the problem and I asked to speak to a manager, she transfers me to Lerato, who is not a manager, Lerato said she will get a manager to call me, I spent more than an hour on the phone with no joy at all! We have been without water since Thurday, Standard Bank Insurance just couldn't care less.