tT
terrencetshitaka T

1 reviews | Active since May 2017

13 Nov 2019, 12:04

Bunch of *******s.

Poor and pathetic service. They a bunch of *******s. They know nothing about disclosure. On application for a credit card i was advised that interest charge would be 10% surprise surprise i get statement and my interest charge is over 20% and they then charge me interest rate when its still within 55 days then am told oh no if you do an eft its a cash transaction therfore does not form part of the 55 days interest free. Absolutely ridiculous non of that was disclosed on application. I would never take up a credit card with an interest rate of 20% when i can get it at prime with my employer.

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Replies (1)
Standard Bank
Standard Bank's reply13 Nov 2019, 16:28
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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