Bunch of Losers!!!

It totally makes sense why Standard Bank has been voted the worst bank, by the people. Their service is generally slow and the consultants seem to have no clue as to what is happening. I called in on two consecutive days, asking for assistance in as far as changing a debit order date is concerned. I went through to the Loans department, which then said that is a problem that only customer care can deal with. I was transferred to the Customer Care department and the consultant seemed clueless. I called in again today (into the customer care department) and was then told that I need to speak to the loans department. After hours of holding, and useless transfers, I was then told it is something I can only do in the branch?!?!? HOW?!? This is a debit order going to Standard bank, how then can't you change a damn date? Your service in branches sucks, and a person could easily spend 30mins + in line, waiting for something as feeble as a debit order date to be changed. In this time and era where life is made convenient for clients Standard bank lags far behind. It is ridiculous! While you're at it, teach your consultants the procedures because they're clueless... Disgusting!