1 reviews | Active since Dec 2016
BUNCH OF IDIOTIC *********** CHEATS
I DON’T KNOW IF I SHOULD BE ****SED OR WHAT
THIS IS UNACCEPTABLE I WENT TO THE BRANCH(SOUTHGATE BRANCH) AND REQUESTED TO HAVE A FEW DEBIT ORDERS REVERSED INSTEAD A PAYMENT WAS REVERSED WHICH CHANGED MY BALANCE BY 600 LESS , WHEN I WENT BACK TO HAVE THIS SORTED I WAS REFERRED TO CALL THE CONTACT CENTRE. 1STLY I HAVE NO VOICE TO CALL WAS ADVISED NOT TO SPEAK OVER THE PHONE ,, SO I DONE JUST THAT AND THEN IT WAS LOGGED A DEBIT ORDER REVERSAL. FINE IT HAPPEND ,, THEN IT CAME BACK LATER THAT IT WAS LOGGED WRONG THIS IS GOIN ON THE ENTIRE MONTH AND IF IMA BE BILLED FOR MONEY THAT WENT BACK TO WHERE I MADE THE LOAN I WILL TAKE THIS TO THE OMBUDSMAN
I AM NOW LIABLE FOR THIS AMOUNT WHICH I FEEL IS NOT FAIR ,, THIS MADE A DIFFERENCE ON MY ACCOUNT I WANT IT SORTED ,, I WANT THIS MONEY BACK IN MY ACCOUNT BY THE END OF BUSINESS BECAUSE GOING BACK AND FORTH TO THE BRANCH DOES NOT SEEM TO WORK IF THIS IS HOW EMPLOYEES ARE TREATED THEN I CANT IMAGINE HOW CUSTOMERS MUST FEEL ,,, IF THIS AFFECTS MY CREDIT STATUS I WILL REPORT THE BANK
IF THIS GOES ON IM SWITCHING BANKS
Dear Cleopetra Van Wyk
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Dear Cleopetra Van Wyk
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 13th of June 2018.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 13th of June 2018.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
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