Bunch of **********.

i had a cash jam on atm 0343 on 29 March 2016 by your Highpoint branch in Johanesburg. i made the right procedures to get a refund of my money. i only received a message which noted that the query has been resolved and up until today i havent been compesated, only to be told on the 29 April 2016 the my money is not traceable and i cant be compesated. security footage where is it?? How can it take a month to solve a cash jam?? Banking in South africa is not secure anymore.