FL
Fatima L
1 reviews | Active since Oct 2021
15 Oct 2021, 00:20
Bullying and harrassment
I have been billed and harrassed with 84 calls daily and messages as I owe on my personal loan. This is unacceptable for a company to treat me like a ******** due to the loan. I make payments as I can as I am a pensioner. Is it right to treat me as a ********. I cannot use my phone due to this excessive bullying. My informal selling has been affected as I cannot talk to anyone wishing to order food. Yes you can publish this as I would like to know if other customers get the same treatment from after 7am to 6pm daily. This can drive you to suicide when challenged with poverty and no where to turn.
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Replies (2)
Standard Bank's replyOfficial
15 Oct 2021, 02:31 Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Standard Bank's reply15 Oct 2021, 02:31
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax) ***
FL
Fatima L's updateReviewer Update
15 Oct 2021, 08:05Good morning it's so early and I have had 5 calls already. Your quick response is appreciated even though it does not resolve my anxiety and fear of victimization. Your "brilliant" auto dial function is a tool that will bring you into disrepute. Take note 84 calls a day 15 voicemail message which blocks any more calls and 5 messages. You have taken control over my phone. My elderly parents live with me mom 83 and her husband has throat cancer. This harrassment has affected their health also. I await your calls to reach 100.
FL
Fatima L's update15 Oct 2021, 08:05
Reviewer Update
Good morning it's so early and I have had 5 calls already. Your quick response is appreciated even though it does not resolve my anxiety and fear of victimization. Your "brilliant" auto dial function is a tool that will bring you into disrepute. Take note 84 calls a day 15 voicemail message which blocks any more calls and 5 messages. You have taken control over my phone. My elderly parents live with me mom 83 and her husband has throat cancer. This harrassment has affected their health also. I await your calls to reach 100.