BULLY BOY CARD DIVISION (AKA standard bank)

The saga continues....Got an e mail on the 15th July from Serisha Nagan of the Standard bank complaints resolution centre, She wanted my ID in order to assist me. I rep**** on the 17th with my ID no and my main gripe. Guess what ? yep you right I havent heard a word. HOWEVER I have been hearing from the card division - always a different employee from the 'Chase the money' call centre and backed up by n sms with these tricky words " please pay urgently to ensure continued use of card" SURELY THEY ALREADY KNOW i CANT USE MY CREDIT CARD BECAUSE ITS AT THE LIMIT? or do they mean they are going to withdraw this service to me? So they are going to spend about R 5 per day on these bullying communcications and just dont understand that i want 3 things: 1.An apology for the way i was talked to from Ambrose Andrews on the 15th July at 7,25 am. 2. An assurance that i can be sent an sms 2 days before my due date as a reminder and indication of amount. 3. A reversal of the R 145 penalty imposed after this experience. If not I will pay my owing on the 13th of August. And after that will be asking FNB to move my other considerable accounts. Whats interesting is that none of the people I talk to can communicate with the rest of Standard bank? WHAT A DISASTEROUSLY PEOPLE UNFRIENDLY INSTITUTION THIS IS.