FS
Ferdinand S

1 reviews | Active since Feb 2020

25 Oct 2022, 17:47

Bull**** service

Standard bank has got the worse customer service you can ever experience. The consultants in the call center do not know what they talking about, and if they do not have the answer to your question then they choose to hang up the call in your ear. Emails are never answered when you enquire through an email and when you choose to call then calls are being dropped in your ear. Zandile unfortunately I did not get her surname, your service is very poor and you do not need to be in a customer service environment if you do not want to service clients. A simple query and no one can assist me. Surely about time one changes to a different bank, maybe one will be treated like a customer.

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Replies (1)
Standard Bank
Standard Bank's reply26 Oct 2022, 07:37
Official
Dear Ferdinand

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team ***