Buildings Insurance - Useless!!!!

I logged a claim on the 8 April 2015 for my Roof that is leaking. To this day nothing has been done.<br> The day i logged the claim, someone called me, not to make an appointment to come asses the damages, but to tell me they will let me know when they are available to do so....No one came or phoned. I phoned Standard bank about a week later and advised them to reallocate the claim to a different supplier. The supplier only came to assess the damage on the 21 April took some photos and said they will let us know. I phoned standard bank again 30 April and spoke to Amos, i asked him for feedback as no one has contacted me as yet to advise what the outcome is after the assessment was done. He said he will follow up and call me back in an Hour, typically Amos still hasnt phoned me back. Today is the 5 May, is this how standard bank operates?? before my bond was registered we had buildings insurance with a different company and i must say their service was brilliant and they would attend to a claim on the same day i logged it. Stardard Bank your service is really disapointing and as a first time customer of standard bank I AM NOT IMPRESSED AT ALL!!! i think your service is DISGUSTING