BUILDING LOAN REGISTERED INCORRECTLY AS HOME LOAN. STILL WAITING FOR RESOLUTION AFTER 3 MONTHS

My husband and I app**** for a Building Loan. We were granted the loan but someone, somewhere in the process did not do the correct thing and registered it as a Home Loan. I am now paying installments on a home that firstly, I am not living in and secondly, has not been built yet. This matter was supposed to be resolved on the 11th of July according to an SMS they sent to me. By August, nothing had been done. I was assisted by a person called Unity on Friday, the 17th of August. He had then called the back office to get a resolution. I received a call from him on Wednesday, the 22nd to say that the back office would call me that very same day. I am STILL waiting for a response. My THIRD installment has gone off this morning. When we app**** we gave them the Title Deed for the land as well as our building plans. How can we supply this if we were applying for a normal home loan?? I have been a Standard Bank customer for many years and I have never had such outrageous service from them. I would appreciate if this matter could be resolved immediately as I have done my fair share of waiting on them.