Building loan made through Ermelo Branch

I made an application for a building loan with Standard Bank, Ermelo Branch in January 2015. I submitted all the documents, except for contract but the bank requested for re-submission as the documents were light. I did except for the Contract. Once I submitted the Contract I checked with the bank and realised that my application was updated but the plan was still outstanding. I went to the Ermelo Branch for the assistance to send the plan and was sent to the address that was given to me. On the 18th of February I checked if all my documents were received and it was confirmed that they were all received. <br> <br> On the 26th of February I called standard bank call centre to check the progress of my application and was told that the comment on the system indicated that I have to re-apply for the bank to have all the documents in one application. The correspondence was not communicated to me until I enquired after a week. <br> Re-applying will still be a challenge as the plan will need to be sent alone as I can't email it but post it for it to be clear as its a big document.<br> <br> Standard Bank must frequently update their customers of the progress of all services that they request.